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Creating Positive Change

The Connection partnered with an outside consulting firm to develop a strategic plan to guide the organization for 2018–2021. The Connection’s strategic plan, Creating Positive Change, represents the shared aspirations of the agency’s leadership, staff and Boards of Directors.

Established in 1972, The Connection has grown to be a state leader in the provision of housing, case management, and treatment services for the homeless, mentally ill, substance users, for the preservation of families, and individuals restarting their lives after incarceration. Our mission is to be responsive to our clients, our staff and our communities with quality, cost effective services that address these important societal and community safety concerns. We strive to do great work and seek to continually strengthen the agency’s program profile and infrastructure.

As a private, nonprofit organization, our work is evolving with changes in the external landscape. The Connection’s vision to be the most trusted provider in the communities we serve is more important than ever. To do this, it is imperative that we adapt our programs, improve our financial sustainability, and partner with others in the communities we serve. It’s always been our mission to improve the lives and promote the well-being of every person who seeks our services. But as populations shift, technology advances, and new societal concerns continue to emerge, we’re facing new challenges every day.

Click here to read a summary of the vision, values and goals we developed for our agency to meet these challenges in the coming three years.

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Main Office
100 Roscommon Dr, Ste. 203
Middletown CT 06457
(860) 343-5500

Fraud Alert Line: To report a concern or fraudulent activity, please call 1-855-868-5656. All calls will be handled anonymously and in a timely manner.

For easy access to our services call our Toll-free Helpline at (855)Help955 — (855)435-7955 anytime during business hours. A trained staff member will assist you with your questions and will guide you to the appropriate Connection service.

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