As communities face more complex challenges, confident teams handle hard days better, consistently delivering the essential services residents rely on.
Staff report higher confidence resolving challenging interactions after attending professional development. The Institute for Innovative Practice is offering a limited time $199 Individual Membership Special, providing 12 months of unlimited access to live, virtual, instructor‑led training that equips frontline and supervisory staff with practical, community focused skills. Our 2026 Course Catalog features more than 50 evidence-based professional development offerings.
The 2026 catalog includes 15 new courses designed to support skill building, workforce effectiveness, and CEU fulfillment. Our courses include essential topics such as deescalation, conflict resolution, trauma-informed engagement, cultural humility, and strategies for supporting vulnerable populations. These evidence-based courses help departments strengthen their workforce while improving the overall experience of residents who rely on municipal support every day.
Our affordable memberships are an excellent way to invest in your department’s capacity while supporting The Connection’s mission, as all proceeds are reinvested into vital human service programs across Connecticut. To strengthen your team and expand your department’s impact, purchase an individual or organizational membership today and unlock a full year of unlimited professional development.